This Data Protection Notice ("Notice") sets out the
basis which Singaporepayroll(Singaporepayroll (1Singroll)) ("we", "us", or "our") may
collect, use, disclose or otherwise process personal data of our customers in accordance with
the Personal Data Protection Act ("PDPA"). This Notice
applies to personal data in our possession or under our control, including personal data in the
possession of organisations which we have engaged to collect, use, disclose or process personal
data for our purposes.
PERSONAL DATA
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- As used in this Notice:
"customer" means an individual who (a) has
contacted us through any means to find out more about any goods or services we
provide, or (b) may, or has, entered into a contract with us for the supply of any
goods or services by us; and
"personal
data" means data, whether true or not, about a customer who can be
identified: (a) from that data; or (b) from that data and other information to which
we have or are likely to have access.
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- Depending on the nature of your interaction with us, some examples of personal data
which we may collect from you include your name and identification information such
as your NRIC number, contact information such as your address, email address or
telephone number, nationality, gender, date of birth, marital status, photographs
and other audio-visual information, employment information and financial information
such as credit card numbers, debit card numbers or bank account information.
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- Other terms used in this Notice shall have the meanings given to them in the PDPA
(where the context so permits).
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
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- We generally do not collect your personal data unless (a) it is provided to us
voluntarily by you directly or via a third party who has been duly authorised by you
to disclose your personal data to us (your "authorised representative") after (i) you (or
your authorised representative) have been notified of the purposes for which the
data is collected, and (ii) you (or your authorised representative) have provided
written consent to the collection and usage of your personal data for those
purposes, or (b) collection and use of personal data without consent is permitted or
required by the PDPA or other laws. We shall seek your consent before collecting any
additional personal data and before using your personal data for a purpose which has
not been notified to you (except where permitted or authorised by law).
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- We may collect and use your personal data for any or all of the following purposes:
- performing obligations in the course of or in connection with our provision
of the goods and/or services requested by you;
- verifying your identity;
- responding to, handling, and processing queries, requests, applications,
complaints, and feedback from you;
- managing your relationship with us;
- processing payment or credit transactions;
- sending your marketing information about our goods or services including
notifying you of our marketing events, initiatives and promotions, lucky
draws, membership and rewards schemes and other promotions;
- complying with any applicable laws, regulations, codes of practice,
guidelines, or rules, or to assist in law enforcement and investigations
conducted by any governmental and/or regulatory authority;
- any other purposes for which you have provided the information;
- transmitting to any unaffiliated third parties including our third party
service providers and agents, and relevant governmental and/or regulatory
authorities, whether in Singapore or abroad, for the aforementioned
purposes; and
- any other incidental business purposes related to or in connection with the
above.
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- We may disclose your personal data:
- where such disclosure is required for performing obligations in the course
of or in connection with our provision of the goods or services requested by
you; or
- to third-party service providers, agents and other organisations we have
engaged to perform any of the functions listed in clause 2.2 above for us.
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- The purposes listed in the above clauses may continue to apply even in situations
where your relationship with us (for example, pursuant to a contract) has been
terminated or altered in any way, for a reasonable period thereafter (including,
where applicable, a period to enable us to enforce our rights under any contract
with you).
WITHDRAWING YOUR CONSENT
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- The consent that you provide for the collection, use and disclosure of your personal
data will remain valid until such time it is being withdrawn by you in writing. You
may withdraw consent and request us to stop using and/or disclosing your personal
data for any or all of the purposes listed above by submitting your request in
writing or via email to our Data Protection Officer at the contact details provided
below.
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- Upon receipt of your written request to withdraw your consent, we may require
reasonable time (depending on the complexity of the request and its impact on our
relationship with you) for your request to be processed and for us to notify you of
the consequences of us acceding to the same, including any legal consequences which
may affect your rights and liabilities to us. In general, we shall seek to process
your request within ten (10) business days of receiving it.
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- Whilst we respect your decision to withdraw your consent, please note that depending
on the nature and scope of your request, we may not be in a position to continue
providing our goods or services to you and we shall, in such circumstances, notify
you before completing the processing of your request. Should you decide to cancel
your withdrawal of consent, please inform us in writing in the manner described in
clause 3.1 above.
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- Please note that withdrawing consent does not affect our right to continue to
collect, use and disclose personal data where such collection, use and disclosure
without consent is permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL DATA
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- If you wish to make (a) an access request for access to a copy of the personal data
which we hold about you or information about the ways in which we use or disclose
your personal data, or (b) a correction request to correct or update any of your
personal data which we hold about you, you may submit your request in writing or via
email to our Data Protection Officer at the contact details provided below.
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- Please note that a reasonable fee may be charged for an access request. If so, we
will inform you of the fee before processing your request.
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- We will respond to your request as soon as reasonably possible. Should we not be
able to respond to your request within thirty (30) days after receiving your
request, we will inform you in writing within thirty (30) days of the time by which
we will be able to respond to your request. If we are unable to provide you with any
personal data or to make a correction requested by you, we shall generally inform
you of the reasons why we are unable to do so (except where we are not required to
do so under the PDPA).
PROTECTION OF PERSONAL DATA
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- To safeguard your personal data from unauthorised access, collection, use,
disclosure, copying, modification, disposal or similar risks, we have introduced
appropriate administrative, physical and technical measures such as up-to-date
antivirus protection, encryption and the use of privacy filters to secure all
storage and transmission of personal data by us, and disclosing personal data both
internally and to our authorised third party service providers and agents only on a
need-to-know basis.
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- You should be aware, however, that no method of transmission over the Internet or
method of electronic storage is completely secure. While security cannot be
guaranteed, we strive to protect the security of your information and are constantly
reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
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- We generally rely on personal data provided by you (or your authorised
representative). In order to ensure that your personal data is current, complete and
accurate, please update us if there are changes to your personal data by informing
our Data Protection Officer in writing or via email at the contact details provided
below.
RETENTION OF PERSONAL DATA
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- We may retain your personal data for as long as it is necessary to fulfil the
purpose for which it was collected, or as required or permitted by applicable laws.
19. We will cease to retain your personal data, or remove the means by which the
data can be associated with you, as soon as it is reasonable to assume that such
retention no longer serves the purpose for which the personal data was collected,
and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
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- We generally do not transfer your personal data to countries outside of Singapore.
However, if we do so, we will obtain your consent for the transfer to be made and we
will take steps to ensure that your personal data continues to receive a standard of
protection that is at least comparable to that provided under the PDPA.
DATA PROTECTION OFFICER
EFFECT OF NOTICE AND CHANGES TO NOTICE
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- This Notice applies in conjunction with any other notices, contractual clauses and
consent clauses that apply in relation to the collection, use and disclosure of your
personal data by us.
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- We may revise this Notice from time to time without any prior notice. You may
determine if any such revision has taken place by referring to the date on which
this Notice was last updated. Your continued use of our services constitutes your
acknowledgment and acceptance of such changes.
