FAQs

Frequently Asked Questions

How to add Deduction into monthly payslip?

These steps serve as a comprehensive guide for integrating deductions seamlessly into an employee's ...
Updated on 1st January 1970

How to intergrate Singroll to Xero?

Integrating Xero into Singroll typically involves using the Xero API, which allows Singroll to ...
Updated on 4th April 2024

How can employees view their IR8A form?

Employees can access their personal forms by logging into the Employee Portal and selecting the IR8A option.
Updated on 4th April 2024

How To Change Employee Account Email?

As a  Admin of the company , you can go to Employee > Employee Management > Edit ...
Updated on 4th April 2024

How to subscribe for AD-FREE version on Singroll.com?

The Ad-Free subscription with singroll.com will provide you with an Ad-Free experience across all ...
Updated on 4th April 2024

How to Manage Multiple Companies

Singroll now empowers the main administrator to manage their subsidiary companies. The process ...
Updated on 4th April 2024

How to reset Password?

If you forget your password, you may go to the login page and look for Forgot Password buttonClick ...
Updated on 4th April 2024

What is the difference between Ordinary Wages (OW) and Additional Wages (AW)?

For wages to be classified as Ordinary Wages (OW) for the month, it must satisfy both conditions ...
Updated on 4th April 2024

How to setup Overtime formula?

Overtime (OT) work is all work in excess of the normal hours of work (excluding breaks).1. Set up ...
Updated on 4th April 2024

Is overtime (OT) pay classified as Ordinary Wages (OW) or Additional Wages (AW)?

For wages to be classified as Ordinary Wages (OW) for the month, it must satisfy both conditions ...
Updated on 4th April 2024

How to set up the Leave Types and Leave Tables

According to MOM guidelines, an employee is not entitled to the leave entitlement during his/her ...
Updated on 4th April 2024

How to create new Claim types?

In most companies, the administrator needs to process various types of claims that are submitted by ...
Updated on 4th April 2024

Will the payroll software support the new CPF contribution rate for Jan 2023?

Yes, our HR payroll system will update the new CPF rates by 1st Jan 2023.Therefore, all pay slips ...
Updated on 4th April 2024

How to set up SMTP to send email out on Singroll?

Administrator is able to send pay slip(s) and leave an application(s) through email. Therefore, it ...
Updated on 4th April 2024

Where can the administrator view those taken leaves and leave balance under each employee?

Go to Employee > Leave Application > select Employee Name Click on the image to enlarge.Go to Report > Leave Report > EmployeeClick on the image to enlarge.
Updated on 4th April 2024

How to set up Off-In-Lieu (OIL)?

Off-In-Lieu (OIL) is usually used to award days off to staff (leave compensation), typically for ...
Updated on 4th April 2024

How to use Attendances marking function?

Attendance marking is not mandatory, it is up to the employer to decide whether it is necessary for ...
Updated on 4th April 2024